Your SimplePart Control Panel automatically sends email notifications to your customers at every stage of the order and shopping process, keeping them informed and engaged.
Order received confirmation
When it's sent: When you mark an order as Received in the Control Panel
What your customers see:
- Confirmation email acknowledging that their order has been received
- Order number
- Order summary
- Next steps in the fulfillment process
Note: This email confirms receipt only—it does not guarantee fulfillment or provide further status updates. You can send additional information through a direct message if needed (see "Direct messages to customers" below).
Order shipped or ready for local pickup
When you update an order to Shipped or Ready for Local Pickup, the customer is automatically notified by email.
Order shipped notification
When it's sent: When you update an order status to Shipped
What customers see: A notification that their order is on its way, typically including tracking information if available
What it includes: Order number, shipment details, and estimated delivery timeframe
Order ready for local pickup
When it's sent: When you update an order status to Ready for Local Pickup
What customers see: A notification that their order is ready to be picked up at your dealership
What it includes: Order number, pickup instructions, and any pickup windows or hours you've configured
Direct messages to customers
If you need to reach out to a customer, use the Email Correspondence tab within the relevant order.
Send a direct message to your customer
- Open the relevant order in your control panel
- Go to the Email Correspondence tab
- Compose your message
- Click Send
What's included automatically: The subject line will include the order number, keeping your communication organized and easy for the customer to track.
Example uses:
- Notifying a customer of a shipping delay
- Asking clarification questions about their order
- Following up on a quote that's been sitting for a week
- Providing tracking details or special instructions
Need help?
Our in-house Client Services team is available Monday-Friday, 8 a.m. to 8 p.m. EST to help you with any questions or issues. You can reach us in the following ways:
👉 Submit a request through this support form
📞 Call us at 1 (888) 843-0425
📧 Email us at support@simplepart.com
We’re ready to help you get the most out of your SimplePart experience!