If you placed an order through a dealership's website and need help — tracking your order, checking on a return, or making changes to an order you placed — you'll need to contact that dealership directly.
SimplePart provides the software that powers dealership eCommerce websites and supports the dealership, not individual customer orders. For any order-related questions, you'll need to contact the dealership directly.
Who to contact
Reach out to the dealership where you placed your order. You can usually find their contact information:
- In your order confirmation email
- On the dealership's website (look for a "Contact Us" or "Parts" page)
- By searching the dealership's name online
The dealership's parts or service team handles all customer order inquiries and can escalate to us directly if they need to.
What the dealership can help with
- Order status and tracking
- Payment questions or issues
- Returns, cancellations, or changes
- Missing or incorrect items
- General order support
💡 Note: Contacting SimplePart support directly will not speed up resolution. Going to the dealership first is the fastest path to getting your issue resolved.