Canceling orders

You may need to cancel orders for several reasons, including customer requests, duplicate orders, stock issues, or suspected fraud. Canceling orders accurately keeps your inventory, billing, and reporting up to date.

Before canceling an order

• Check payment status: Confirm whether the customer has paid, whether payment is pending, or whether a refund is required

• Confirm cancellation with the customer: Contact the customer if needed to verify their request

• Review inventory impact: Make sure canceling the order correctly updates stock levels

How to cancel an order

Any order you are either unable to fulfill or choose not to fulfill can be cancelled in the Order Details tab in your Control Panel, under Order Status. Always be sure to select the most appropriate reason for the cancellation in the selection box. 

⚠️ Important: Canceling an order does not automatically refund the customer. After canceling, make sure to void or refund the payment manually.

Notify the customer

Cancelled orders do not automatically trigger a customer notification. However, once a void or refund is processed, the customer will receive an automated email confirming that their refund has been issued. Funds are typically returned within 3–5 business days.

Handling canceled orders related to fraud

Fraudulent or suspicious orders require extra care to protect your business and your customers. If you believe an order might be fraudulent, SimplePart’s Control Panel and fraud monitoring systems give you the tools to flag, track, and prevent repeat activity. Learn more about fraud best practices.

Best practices

• Cancel orders promptly to keep inventory accurate and maintain customer satisfaction

• Document all cancellations for compliance and reporting purposes

• Check your payment processor to ensure billing and refunds are processed correctly

Need help?

Our in-house Client Services team is available Monday-Friday, 8 a.m. to 8 p.m. EST to help you with any questions or issues. You can reach us in the following ways:

👉 Submit a request through this support form

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We’re ready to help you get the most out of your SimplePart experience!