Setting up SendGrid for your online store

SimplePart sends emails on your website's behalf—like automated order confirmations, shipping updates, and other order-related notifications. You can also send emails directly to customers through the Control Panel.

To make sure these emails are delivered reliably and look professional, we use a trusted email service called SendGrid. It helps ensure messages reach your customers’ inboxes without getting marked as spam.

What's SendGrid and how does SimplePart use it?

SendGrid is an email delivery service that helps make sure important emails—like order confirmations, shipping updates, and password resets—reach your customers’ inboxes.

At SimplePart, we use SendGrid to send automated emails from your parts website. This ensures fast, reliable delivery and reduces the chance of emails being marked as spam.

To use SendGrid with your SimplePart site, we’ll help set up your domain so the emails look like they’re coming directly from your dealership (instead of a generic email address). You'll be asked to provide some domain information or credentials during setup.

What do I need to set up SendGrid with SimplePart?

To set up your dealership’s email service through SendGrid, we’ll need a couple of things from you. This helps us make sure your order confirmation emails are delivered quickly and reliably to your customers.

To get your SendGrid setup started, please submit a request through our Help Center:

1. Go to the Help Center form
2. Under “What do you need help with?” choose Other
3. Under “SimplePart issue” choose SendGrid Enrollment

Then include these three pieces of information in the description:

• Your website URL (your SimplePart parts site)
• Email address for sending order confirmations
  This is the email address that customers will see when they receive automated emails from your website (for example, [e-mail]).
• Email address of your DNS administrator
  This should be the person or team who manages your dealership’s domain or website. SendGrid will send a verification email to this address so we can update your domain’s DNS settings and confirm that email delivery is authorized.

Once we have this info, we’ll begin the setup right away.

If you already started this process with us, please still send this information so we can check your existing settings and finish the setup.

What can I expect from the setup process?

If you have the correct DNS contact available, the entire setup can be completed within minutes. SendGrid usually verifies the domain within a few minutes after the DNS records are added.

1. After we register your domain, SendGrid will email you or your DNS administrator a message titled “Can you help install these DNS records?” from [e-mail]. This message includes your DNS records and expires after 7 days, so please act quickly!
2. You or your DNS administrator will add the required CNAME records to your DNS provider (GoDaddy, Cloudflare, Network Solutions, Namecheap, etc.) and notify us once complete.
3. SendGrid will automatically check those records and verify your domain once everything is added correctly.
4.  As soon as SendGrid confirms verification, we will enable your domain on our side so all emails will send reliably from your own domain.

Need help?

Our in-house Client Services team is available Monday-Friday, 8 a.m. to 8 p.m. EST to help you with any questions or issues. You can reach us in the following ways:

👉 Submit a request through this support form

📞 Call us at 1 [phone]

📧 Email us at [e-mail]

We’re ready to help you get the most out of your SimplePart experience!