Troubleshooting payment issues (Stripe)

If customers are having trouble completing payments on your Stripe-powered SimplePart store, try the steps below before contacting support.

Issue: Customers see an authorization error at checkout

This usually means Card Data Collection is not enabled on your Stripe account. Here's how to fix it:

1. Log in to your Stripe Dashboard at dashboard.stripe.com.
2. Go to: dashboard.stripe.com/settings/integration
3. Find the option labeled Enable Card Data Collection with publishable key and turn it on.
4. Once enabled, reply to your SimplePart support ticket or email so we can run a test transaction to confirm.

Issue: Payments failing after enabling Card Data Collection

If the error continues:

• Log in to your Stripe Dashboard and check for any account notifications, restrictions, or required actions
• Complete any outstanding requirements in Stripe before retrying
• If no issues are visible in your Stripe Dashboard, contact Stripe support at support.stripe.com — they can locate the error by transaction
• Once Stripe confirms the issue is resolved, let SimplePart support know and we'll run a new test

Issue: I generated new API keys — do I need to update SimplePart?

Yes. If you generate new Stripe API keys for any reason, send the updated keys to SimplePart with your dealership name and website URL. Payments will be unavailable until the keys are updated on our end.

Need help?

Our in-house Client Services team is available Monday-Friday, 8 a.m. to 8 p.m. EST to help you with any questions or issues. You can reach us in the following ways:

👉 Submit a request through this support form

📞 Call us at 1 [phone]

📧 Email us at [e-mail]

We’re ready to help you get the most out of your SimplePart experience!