Security is a top priority when it comes to managing your online parts and accessories business. SimplePart is PCI DSS Level 1 certified, the highest standard of security for processing and storing payment information. Our security experts continuously monitor system activity and protect your business from fraud and unauthorized access.
That said, account security is a shared responsibility — and there are steps you can take to keep your account safe.
Choose a strong, original password
When creating your SimplePart Control Panel password:
Use a mix of uppercase and lowercase letters, numbers, and special characters
Avoid easily guessed words, phrases, or personal details (like your name, birthdate, or dealership name)
Do not reuse passwords from other websites
If you forget your password, see the Resetting your password article or contact the Client Services team for assistance.
Set up two-factor authentication (2FA)
Two-Factor Authentication adds an extra layer of protection to your account by requiring a verification code in addition to your password and is now required for all users to log in to the Control Panel. This ensures that even if someone guesses or steals your password, your account remains secure.
To enroll, you will be prompted to enter a mobile phone number or email address to complete the setup.
Why 2FA matters
Protects against unauthorized access
Safeguards sensitive customer and payment data
Aligns with industry best practices for online retail
Step-by-step 2FA setup
Log in to the SimplePart Control Panel
When prompted, enter your mobile phone number or email for authentication
Verify your identity using the code sent via text or email
Repeat verification every 30 days (or sooner if your device or login changes)
Ensure each employee has their own login with 2FA enabled
FAQs: Two-Factor Authentication
Q: Can I opt out of 2FA?
A: No. 2FA is required to use the SimplePart Control Panel to keep all accounts secure.
Q: I use my brand’s Single Sign-On (SSO) portal—do I still need 2FA?
A: Yes. Every SimplePart Control Panel user must set up 2FA, even with SSO.
Q: What if I don’t have a cell phone?
A: Email authentication is available as an alternative. Contact Client Services to set this up.
Q: How often do I need to reauthenticate?
A: Every 30 days. This may change if security requirements evolve.
Q: I lost my device or need to change my phone/email—what do I do?
A: Contact Client Services for help updating your authentication information.
Q: Can I use a third-party authentication tool?
A: Not at this time. You must use SimplePart’s built-in 2FA.
Q: What if I manage multiple users at my dealership?
A: Each employee accessing the Control Panel must have their own login and 2FA enabled. Contact our Client Services team to create accounts.
Q: Will 2FA work for international users?
A: Yes! Text message and email authentication are supported worldwide.
Keep your login credentials private
Your username and password should only be used by authorized staff members.
Never share your login credentials through email, chat, or text
Update your password immediately if you suspect it’s been shared or compromised
-
If multiple employees need access, contact Client Services to set up separate user accounts instead of sharing one
This will also ensure that you
Watch for suspicious messages
Cybercriminals sometimes send fake emails (“phishing”) that look like they’re from trusted sources. These messages often try to trick you into sharing your login information or clicking unsafe links.
If you receive a suspicious message:
Do not click any links or download attachments
Do not reply to the sender
Forward the message to your IT team or contact Client Services to confirm if it’s legitimate
How SimplePart protects your account
SimplePart’s infrastructure and processes are built for security and reliability:
PCI DSS Level 1 certification ensures that payment data and sensitive information are handled safely and meet industry standards
Our systems use encryption, firewalls, and continuous monitoring to protect against unauthorized access
We actively flag and investigate suspicious orders to prevent fraud before it affects your business
Need help?
Our in-house Client Services team is available Monday-Friday, 8 a.m. to 8 p.m. EST to help you with any questions or issues. You can reach us in the following ways:
👉 Submit a request through this support form
📞 Call us at 1 (888) 843-0425
📧 Email us at support@simplepart.com
We’re ready to help you get the most out of your SimplePart experience!