Once your signed dealer agreement is processed by the Sales team, your SimplePart Implementation officially begins. The first 30 days are all about setup, coordination, and preparation so your online store is ready to launch smoothly.
💡 Note: The most successful dealers keep their IT, business, and finance teams informed throughout the setup process—making it easier for everyone to share the right information and ensure the site is set up correctly!
1. We’ll handle the technical setup
Our team will coordinate with the contacts at your dealership to create your SimplePart domain and connect it to your existing website. We’ll send DNS instructions to your IT department or web hosting provider.
To keep things moving, make sure your business office and IT department know that SimplePart will be in touch for technical details.
What your IT team will receive
Your IT contact will receive an email from SimplePart with step-by-step DNS instructions for creating a parts subdomain and pointing it to SimplePart. They'll also be asked to allowlist two email domains so you receive billing emails correctly. If you're unsure who handles your DNS, check with your web hosting provider.
2. Make your key setup choices
Before your site goes live, you’ll decide which payment providers, shipping integrations, and tax options are right for your business. Our team will guide you through the options and help you prepare the information needed to create your accounts. Your business office will be key in this step, so keep them informed and updated.
What your business office will receive
Your business office contact will receive a separate email from SimplePart with payment gateway options and setup instructions. Depending on which gateway you choose, they'll need to either set up a new payment account or retrieve credentials from an existing one. Most payment setups take 1–3 business days to complete.
3. Prepare for your walkthrough
When setup is complete, you'll schedule a training session—a hands-on tour of your new site and Control Panel. Invite anyone who will be managing online orders or customer communication to join so everyone feels confident before launch.
4. Next stop: going live
After your walkthrough, your site will be ready to go live and start accepting online orders!
Common delays
What slows onboarding down:
- IT teams that are slow to respond or that need to coordinate with a third-party hosting provider
- Business offices that need extra time to get payment gateway accounts approved
- Missing or incorrect contact information at the start of the process
If you're experiencing delays, reply to your setup email and SimplePart can often help unblock things or loop in your OEM field team if needed.
Need help?
Our in-house Client Services team is available Monday-Friday, 8 a.m. to 8 p.m. EST to help you with any questions or issues. You can reach us in the following ways:
👉 Submit a request through this support form
📞 Call us at 1 (888) 843-0425
📧 Email us at support@simplepart.com
We’re ready to help you get the most out of your SimplePart experience!