Updating your DNS records for SimplePart

If you have received either an email notice from SimplePart or a notice in the Control Panel that your DNS records need to be updated, please review this article. If you have not received a notice, your website does not need to be updated.

To keep your SimplePart website secure, reliable, and PCI-compliant, we have upgraded our underlying infrastructure. This upgrade requires a small DNS update on your side.

To get started, you must submit a request using our support form so we can provide the correct DNS instructions for your site.

How to submit your DNS update request

Please use the Submit a request form linked at the top of this page and follow these exact steps:

1. Open the Submit a request form
2. Under What do you need help with?, select Other
3. Select SimplePart Issue – DNS Update
4. Include your SimplePart website URL
   • Example: parts.example.com or www.example.com

Once submitted, our team will review your site setup and respond with step-by-step DNS instructions specific to your domain.

What changes will need to be made

Your required DNS update depends on how your site is configured.

If your site uses a subdomain

Example: parts.example.com

Update the CNAME record to a new CNAME value we will provide.

If your site uses a root domain

Example: www.example.com

You will need to update two records:

1. Root A Record → 72.28.104.100

2. Update the www CNAME to a new CNAME value we will provide

If your DNS provider supports ANAME or ALIAS records, you may instead point the root domain directly to the new CNAME we provide.

We will confirm the correct option for your setup when we respond to your request.

How long this takes

• Making the DNS change usually takes 5–15 minutes for an IT or web provider
• DNS propagation may take up to 24 hours, depending on your provider

Your site will remain live during this process.

Why this matters

Updating your DNS:

• Maintains PCI compliance (SimplePart is PCI-DSS Level 1 certified)

• Adds stronger security and reliability through Cloudflare

• Prevents issues with checkout, ordering, or site uptime

After your update

Once your IT team has made the change, please respond to the ticket so we can verify everything is working correctly.

Need help?

Our in-house Client Services team is available Monday-Friday, 8 a.m. to 8 p.m. EST to help you with any questions or issues. You can reach us in the following ways:

👉 Submit a request through this support form

📞 Call us at 1 [phone]

📧 Email us at [e-mail]

We’re ready to help you get the most out of your SimplePart experience!