Selling genuine parts and accessories online doesn’t have to be complicated. SimplePart has specialized teams ready to help you succeed, no matter your question. Here’s a breakdown of each team, the common issues they handle, and how to contact them.
Implementation team
What they help with:
Setting up your online store and configuring your catalog, pricing, shipping, and payment options
Ensuring your site is live and running smoothly
When to contact them:
You’re launching your online store for the first time
You need assistance with site setup or configuration
How to contact:
Email: setup@simplepart.com
Your Implementation specialist will guide you through the setup process step by step
Client Services team
What they help with:
Troubleshooting technical or operational issues on your parts site
Providing tips and strategies for managing orders and improving online sales
Offering guidance on daily operations and platform features
Common questions/issues:
“How do I process an order?”
“Why isn’t my site displaying correctly?”
“How can I access my reports?”
How to contact:
📞 Call us at 1 (888) 843-0425
📧 Email us at support@simplepart.com
Dealer Strategy team
What they help with:
Personalized coaching to improve sales and online performance
Guidance on marketing, promotions, and optimizing your parts catalog
Strategies to increase margins and customer engagement
Common questions/issues:
“Which products should I feature to increase sales?”
“How can I use promotions to maximize revenue?”
“What online strategies will help grow my customer base?”
How to contact:
Your Dealer Strategy team will reach out when your site goes live if your package includes this service
For follow-up coaching or additional sessions, email: coaching@ifmamericas.com
Accounting team
What they help with:
Billing and invoice questions
Updating payment information or resolving account issues
Clarifying charges related to your SimplePart subscription
Common questions/issues:
“How do I update my billing information?”
“Why was I charged for X item?”
“Can I get a copy of my invoice?”
How to contact:
Sales team
What they help with:
Choosing the right package for your dealership
Upgrading your existing package or adding optional features
Common questions/issues:
“Which package is best for my online parts goals?”
“How do I add new features or services to my store?”
How to contact:
Not sure who to contact?
Start with the Client Services team. They'll route your question to the right team and ensure you get the help you need.
Need help?
Our in-house Client Services team is available Monday-Friday, 8 a.m. to 8 p.m. EST to help you with any questions or issues. You can reach us in the following ways:
👉 Submit a request through this support form
📞 Call us at 1 (888) 843-0425
📧 Email us at support@simplepart.com
We’re ready to help you get the most out of your SimplePart experience!