Overview
SimplePart is owned by Infomedia, which maintains comprehensive security and compliance standards. This article explains where to find security documentation and how we protect your customer data.
Where to find security certifications and compliance documentation
Infomedia publishes compliance information at: https://www.infomedia.com.au/cyber-and-information-security/
Available certifications may include:
- PCI-DSS Certification
- WCAG AA Certification
- SOC 2 Type 2
- ISO 27001
- Other standards relevant to data handling
Requesting detailed security documentation
For detailed security documentation, DPAs, audit reports, or specific compliance questions, submit a formal request through the Trust Center: https://trustcenter.infomedia.com.au/
Common requests handled through the Trust Center:
- Data Processing Agreements (DPA)
- SOC 2 Type 2 reports
- ISO 27001 certificates
- Penetration test results
- Vendor management documentation
- Incident response procedures
Data handling and third-party vendors
SimplePart uses third-party vendors for specific functions, including:
- Payment processing
- Hosting and infrastructure
- Email delivery
- Analytics and reporting
Who is responsible for what?
SimplePart (Infomedia) is responsible for:
- Platform security and infrastructure
- Compliance certifications and audit
- Third-party vendor management
- Data backup and recovery
Your dealership is responsible for:
- Keeping customer information secure in your dealership
- Password security
- Complying with privacy laws in your jurisdiction
- Updating your Privacy Policy to match your business practices
For questions about your dealership's specific compliance obligations, consult your legal counsel.
Need help?
Our in-house Client Services team is available Monday-Friday, 8 a.m. to 8 p.m. EST to help you with any questions or issues. You can reach us in the following ways:
👉 Submit a request through this support form
📞 Call us at 1 (888) 843-0425
📧 Email us at support@simplepart.com
We’re ready to help you get the most out of your SimplePart experience!